If you’ve used us before, you know that Tajeercarrent.com offers online ground transportation services, including ancillary products and services such as insurance, through our own websites and mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the information you are about to read, generally applies to not one, not two, but all of these platforms.
In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).
If you are one of our business partners, make sure to also check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.
We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand.
We can’t help you book your car rental without information, so when you use our services there are certain things we ask for. This is typically routine information – your name, email address, and your payment information. We might also ask for your home address, phone number, date and place of birth, passport and driving license information, and the names of any additional drivers.
In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.
This is the general overview but if you’d like to know more about the information we collect, we go into more detail below.
Tajeercarrent.com collects and uses information you provide to us. When you make a booking, you are (at a minimum) asked for your name, email address and payment information.
We may also ask for your home address, telephone number, payment information, date and place of birth, passport and driving license information, and the names of any additional drivers.
If you need to get in touch with our customer service team, or reach out to us in a different way (such as social media) we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.
You might also be invited to write reviews to help inform others about your car rental experience. When you write a review on the Tajeercarrent.com platform, we’ll collect any information you’ve included, along with your display name.
If you create a user account, we’ll also store your personal settings and reviews of previous bookings. This saved data can be used to help you plan and manage future bookings or benefit from other features only available to account holders (such as incentives or other benefits).
We may offer you referral programs or sweepstakes, and participating in these will mean providing us with relevant personal data.
Of course, you might not simply be making a booking for yourself. You might be booking a car rental with an additional driver or making a booking on someone else's behalf. In both those scenarios, you will provide their details as part of the booking.
In some cases, you might use Tajeercarrent.com to share information with others. This can take the form of participating in a referral programme, as described when you use the relevant feature.
At this point, we have to make it clear that it's your responsibility to ensure that the person or people you have provided personal data about are aware that you've done so, and that they have understood and accepted how Tajeercarrent.com uses their information (as described in this Privacy Statement).
Whether or not you end up making a booking, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.
If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes and other system activity. When you make a booking using this kind of device, our system registers how you made your booking (on which website), and/or which site you came from when you entered the Tajeercarrent.com website or app.
It’s not just the things you tell us, though – we may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the Tajeercarrent.com corporate group, other companies of the Booking Holdings Inc. corporate group and other independent third parties.
Anything we receive from these partners may be combined with information provided by you. For example, Tajeercarrent.com services are not only made available via Tajeercarrent.com and the Tajeercarrent.com apps, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the booking details to our business partners who then forward your details to us.
We also integrate with third party service providers to facilitate payments. These service providers share payment information so we can administer and handle your booking, making sure everything goes as smoothly as possible for you.
Additionally, we collect information in the regrettable case that we receive a complaint from you or about you from a car rental company.
We may also receive information about you in order to show you more relevant ads, such as the additional cookie data Tajeercarrent.com social media partners make available to us. Please read the section Why do we collect and use your personal data? for more information
Car rental companies may share information about you with Tajeercarrent.com too. This could happen if you have support questions about a pending booking, or if disputes or other issues arise about a booking.
We use the information collected about you for a variety of purposes. Your personal data may be used in the following ways:
Providing your personal data to Tajeercarrent.com is voluntary. However, we may only be able to provide you with certain services if we can collect some personal data. For instance, we can't process your booking if we don't collect your name, email address and payment details.
If we use automation to process personal data which produces legal effects or significantly affects you, we will always implement the measures required to safeguard your rights and freedoms. This includes the right to obtain human intervention.
As applicable, for purpose A and B, Tajeercarrent.com relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalise and administer your booking. If the required personal data is not provided, Tajeercarrent.com cannot finalise the booking, nor can we provide customer service. In view of purposes C to K, Tajeercarrent.com relies on its legitimate interest to provide its services, to prevent fraud and to improve its services (as set out more specifically under C to K).
When using personal data to serve Tajeercarrent.com's or a third party's legitimate interests, Tajeercarrent.com will always balance your rights and interests in the protection of your personal data against Tajeercarrent.com's rights and interests or those of the third party. For purpose L, Tajeercarrent.com also relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests).
Finally, where needed under applicable law, Tajeercarrent.com will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.